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SALEH ALHARTHI

SALEH ALHARTHI

Guest Relation Executive | GCC Region

Abu Dhabi, UAE

Profile summary

Accomplished Guest Relation Executive with 6 years of progressive experience in the GCC region, specializing in patient relations and technical support operations across 2 organizations. Resulted in expertise in managing visitor support workflows, hospital navigation services, and IT help desk operations. Committed to delivering high-quality service and maintaining accuracy across sensitive records.

Career highlights

Guest Relation Operations: Directs patient relations operations, manages visitor support workflows, and guides patients through hospital navigation services for incoming visitors.

Technical Support: Resolves first-level IT support requests for hardware, software, and network issues while documenting technical problems within the ticketing system.

Project Management Certification: Completed CIS 3603 Project Management through the Project Management Institute to build foundational knowledge in project execution.

Key skills

TechnicalDigital Transformation & Innovation Awareness
ProfessionalIT Help Desk Support Technical Troubleshooting Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Data Entry & Database Management Hardware & Software Installation Ticketing Systems & IT Support Operations Networking & Cybersecurity Fundamentals IT Asset Management Project Management Fundamentals Artificial Intelligence & Deep Learning Fundamentals Team Collaboration & Communication Guest Relations & Customer Service Problem Solving & Time Management Patient Relations Visitor Support Hospital Navigation Service Standards Records Management Data Accuracy

Professional experience

Data Entry & IT Help Desk SupportJul 2020 - Jun 2025
Ministry of DefenseAbu Dhabi, UAE

Managed IT support operations and operational records management, directing hardware deployment, ticket routing, and internal digital workflows. Controlled equipment lifecycles and asset inventories while maintaining accuracy across technical documentation systems.

  • Resolved first-level IT support requests for hardware, software, and network issues while documenting recurring technical problems within the ticketing system.
  • Configured, installed, and maintained office devices and computers to support internal digital workflows using Microsoft Office and internal platforms.
  • Tracked inventory levels and managed the lifecycle of IT assets while keeping sensitive operational records updated accurately.
Guest Relation ExecutiveJul 2025 - Present
Ahalia Hospital Musaffah – Abu Dhabi, UAEAbu Dhabi, United Arab Emirates

Directs patient relations operations, coordinating hospital navigation and communication workflows for all incoming visitors. Oversees specialized care delivery for VIP visitors, aligning service standards across hospital departments.

  • Aids patients throughout hospital visits by providing direct navigation and appointment scheduling assistance.
  • Translates communications between non-native patients and medical staff to resolve concerns professionally.

Education

Bachelor'sJan 2021 - Aug 2027
Higher Colleges of Technology

Computer Information Science: Security and Forensics.

Certifications

CIS 3603 Project ManagementProject Management Institute (PMI)
Fundamentals of Deep LearningNvidia2025-06-01T00:00:00.000Z
Digital ProgrammeADGM Academy2025-07-01T00:00:00.000Z
CCNA: Introduction to NetworksCISCO2026-09-01T00:00:00.000Z
Ethical Hacking EssentialsEC-Council2026-04-01T00:00:00.000Z

Languages

Arabic · Native

English · Professional